If you are having issues such as locked games, broken PS4, troubles getting online to the PlayStation Network, etc. then the first thing you should do is check online.
Unfortunately, 24/7 customer care service isn’t available for PlayStation but you do have the option to get in touch with them by sending a message to their support email address or directly calling their team for your assistance.
You can also use the following options that are available in the customer service phone menu:
Players who have had the same issues, there are many solutions from them. However, if you’re still out of luck, you can get in touch with Sony PlayStation in the UK and US here.
But the thing is, PlayStation Customer Service doesn’t provide 24-hour live chat service.
However, you can contact the official support live chat team by writing them an email and call to the PlayStation Support team by dialing the PlayStation support number.
Yes, PlayStation is there for you on Live Chat. It remains in service from Monday to Friday 8AM-8PM onwards, and Saturday-Sunday 9AM-6PM PST onwards.
You might get to wait due to high demand and staff shortages but they will definitely get in touch with you for the help you need and you can also visit the official website to use the live chat service they provide.
Do you need help? You should visit the Knowledge Center for hardware, software, and account management issues. If you couldn’t find the answers or response for your queries here, do try the PlayStation live chat, our forum or give us a call.
If you having issues login in with PSN and need to contact PS live chat but couldn’t connect with their support team then see this guide to resolve your connection issue.
Make sure to check the latest version available or installed on your PS4.
Follow the steps below to ensure that the latest version of the system software is installed on your PS4.
Make sure that your PS4 must be connected to the internet connection to precede the further procedure. Alternatively, you need to use a computer with internet access and a USB storage device.
And yes, you are advised to go to our PS4 system software page to know the procedure of installation of the latest system software using computer and a USB storage device, if anything goes wrong while proceeding the above steps.
When you’re done, log in to PlayStation Network again.
Visit the official website of the Play Station at http://playstation.com/. Then, Do open the Web-browser and enter the URL in the search bar.
Now you will see the website loading, so let it completely load so that all functions can be active. Depending on your location, you may be directed to the PlayStation website relevant to your region.
Click the link and enter your account information or user profile information to log in to your account.
If you haven’t created an online account yet, click the option to create a new account and take a few minutes to enter your information and create one.
Now you will be asked about your issues by the customer service representative, when the PSN live chat begins. Without being nervous, explain the problems you are struggling with and inform them if you have taken any of the steps or measures to resolve the issues on your own. Answer any questions they have and they will help you.
The PS4 is almost seven years old, and while state-of-the-art games look better than ever, the system shows its age in a different way. Sony updated the console in 2015 with a slim version – which we found largely the same as the original – and added extra performance with the PS4 Pro. Nevertheless, some problems remain like inexplicable flashing lights and worn out connections. Here are the most common PS4 problems and what you need to do to solve them, at least until the PS5 starts. See this link to get an exciting offer on playstation gift card.
We have even covered the information, in case you need to get in touch with the Sony PlayStaion’s representative through live chat if your specific issue was not resolved in our manual.
PlayStation Support
The USA also has first-rate customer support on Twitter, with a team who will respond to you quickly. Just tweet @AskPS UK between 9.00-23.00 Mon- Sun
You can also send an email to the support team at help@ukplaystation.com
US PlayStation Support
For an official response send an email to help@ukplaystation.com. Open your email in a web browser or on your Smartphone and write a message detailing your problem or problem, including any steps you have already taken to fix or fix it. Provide your account information and contact information and ask PlayStation Support to contact you to discuss this.
Make sure to include your account information, name and a brief description of your request in the email’s subject line, so that PlayStation Support can easily refer to it
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